Refund & Cancellation Policy
Last updated
Plans change. Here is exactly what happens when they do, so nobody has to ask.
Rescheduling
Free, up to 12 hours before the session. Use the link in your confirmation email — no need to write in. Inside 12 hours, rescheduling depends on availability.
Cancellation and refunds
| When you cancel | Refund |
|---|---|
| 24 hours or more before the session | Full refund |
| Less than 24 hours before | No refund |
| You do not attend | No refund |
The 24-hour rule exists because a slot held for you is a slot nobody else could book. It is applied consistently rather than case by case.
If I cancel
A full refund, always, or a reschedule at a time that suits you — your choice. This applies however late the cancellation is and whatever the reason.
If something goes wrong on the call
If a technical problem at my end means we cannot run the session, it is rescheduled at no cost or refunded in full. If your connection fails and we cannot continue, write to me and we will find a fair answer — usually a reschedule.
If the session was not useful
Write to me within 48 hours and tell me why. If I agree the session did not deliver what was promised, it is refunded. I would rather return the fee than have you tell someone it was not worth it.
Digital resources
Paid resources are digital downloads, so they are not refundable once you have accessed them — you confirm this before paying. A file cannot be returned the way a parcel can.
The exceptions, where you get a full refund:
- the file is broken or will not open, and I cannot send a working copy
- you were charged but never received access
- you were charged twice for the same resource
Ask through the contact form within 7 days, with your order reference (it starts with RS-). A refunded order loses its downloads.
How refunds are issued
Refunds are issued through Razorpay to the original payment method. Razorpay typically takes 5–7 working days to return the money to your account; that timing is theirs, not mine.
How to ask
Use the manage link in your confirmation email, or the contact form. Requests are answered within two working days.