Shipping & Delivery Policy
Last updated
Nothing is shipped. Sessions are live video calls, and resources are digital downloads — both delivered online.
What you receive
A 1:1 session is a live video call on Google Meet, for the length shown when you booked. There is no physical product, so there are no shipping charges, no courier and no delivery address. Sessions are available to clients anywhere in the world.
When it is delivered
The session takes place at the date and time you choose while booking. Times are shown in your own timezone and in Indian Standard Time, so there is no conversion to get wrong.
What arrives by email, and when
| When | What |
|---|---|
| Right after payment is confirmed | A confirmation email with your booking reference, the date and time, and links to reschedule or cancel |
| With the confirmation, or shortly after it | Your Google Meet link and a calendar invitation |
| 24 hours and 1 hour before the session | A reminder with the joining details |
A booking is confirmed only once Razorpay confirms the payment. If you paid and no confirmation has arrived within 15 minutes, check your spam folder first.
Digital resources
Resources from the Resources page are digital files and links — nothing is shipped. Delivery is immediate: a free resource’s link is emailed as soon as you ask for it, and a paid one unlocks on your private downloads page the moment Razorpay confirms the payment, usually within seconds, with the same link emailed to you. Each link works for 3 days and for 5 downloads of each file; after that, request a fresh one on the Resources page with the email you used, and it is emailed to you straight away. Each download button makes a file link valid for 10 minutes.
If something does not arrive
Write to hello@ankitgajera.com or use the contact form with your booking reference. If a session cannot take place because of a problem on my side, you get a free reschedule or a full refund, as set out in the refund policy.
Changing the time
Rescheduling and cancellation are covered in the refund & cancellation policy.